If something is wrong, tell us. We want to sort it quickly and fairly.
Non-personalised items
For eligible distance purchases, contact us within 14 days of receiving your order to cancel. After telling us, return the item within the following 14 days. Items should be unworn, unused and returned with their original packaging where possible.
Personalised and custom items
Products made to your wording, design or other personal choices are normally excluded from change-of-mind cancellation and returns. This does not affect your rights when an item is faulty, damaged, misdescribed or not what you ordered.
Faulty, damaged or incorrect orders
Contact us as soon as possible with your order number, a description of the issue and clear photographs. Do not send the item back until we have replied with instructions.
Return costs
For ordinary change-of-mind returns, you are normally responsible for the return postage. If an item is faulty, damaged or incorrect, we will explain the appropriate return or replacement arrangement.
Refunds
Approved refunds are issued to the original payment method after the return is received and checked. Your bank or payment provider may need additional time to display the refund.
For the full legal wording, see our Refund Policy. To start a return, use the contact page.